FAQ's

 

Where is my order?

We aim to post your order within 5 working days. How-ever during busy periods this may be extended - During COVID-19 there may be a longer than normal wait. 

How Much is postage?

Postage is £3.00 this covers the whole of the UK. if you spend over £25.00 delivery is free. Free delivery is automatically added at checkout

Do you Delivery outside of the UK?

At the moment we're only delivering within the UK. we are looking at plans to post internationally. Please keep a check on our site for updates.

Can i collect my order?

We don't have a collect service as we're a small family run business from home. How-ever if you live within 4 miles of DN4 we'll deliver free of charge. Please contact us prior to placing your order for a free delivery code. We reserve the right to cancel/charge delivery if above or within 4 miles or outside of DN4 (orders must be made through the website)

I want to sell your products in my shop - what should i do?

We're happy to work with you, if you have a shop or salon and want to sell our products please e-mail info@marblemeltz.co.uk to discuss with us your requirements. Please note that wholesale orders will be made to order and can be subject to delay dependant on busy periods

I've placed an order but want to cancel?

If you've placed an order and it's not been shipped and want to cancel please e-mail us info@marblemeltz.co.uk - Orders that have been shipped will be subject to our returns policy - please see our refunds and returns page

My order has arrived damaged?

We're sorry if your order has arrived damaged. we aim to provide a quality service how-ever we do recognise sometimes errors will occur. If your order has arrived damaged please e-mail us info@marblemeltz,co.uk and we'll work with you to fix it. (We quality check all packages before we send - we take pictures to ensure we can provide a quality service)

Do you have a subscription service?

At the moment we're not able to offer a subscription service but we do have plans in the future to offer this. Please keep an eye out for updates 

The product i want isn't in stock?

Our aim is to ensure we have plenty of stock for you to order, but from time to time we may run out. We use inventory tracking to ensure we keep on top of stock. If the product you want is out of stock we aim to re-stock within 48 hours - Keep checking the website for details or if you notice the product out of stock longer than 48 hours please e-mail us info@marblemeltz.co.uk

How do i use the wax burners?

Please see our wax melt safety page with instructions on how to use our products

Do you do back orders?

Right now your only able to order the stock that is within our inventory - We're sorry but we don't do back orders yet

Who do i contact to speak to someone?

You can e-mail us using info@marblemeltz.co.uk we aim to pick your e-mail up within 24 hours. if you need to speak to us over the phone please request this via e-mail 

Do you have a rewards program?

We run a rewards program - to join simply sign up on our front page. For every £1.00 spent is 10 points. When you get 500 you'll get £2,00 off your following order.